Chad Moore

Profile

I help organizations see what they already know and design a better version of that. Over 25 years I've directed studios, managed complex work for Fortune 100s, co-founded a global online school, and spent seven years inside a large enterprise coaching teams through genuinely hard problems. The through-line isn't the industries. It's the work: making invisible complexity visible, helping people move from fragmented understanding to shared action.

Experience

Innovation Consultant & Visual Sensemaker | Playing with Complexity 2016 – Present

• Design and facilitate innovation workshops, design sprints, strategy sessions, and leadership offsites — working live in the room to synthesize complex conversations into large-scale visual maps that teams can actually act on.
• Combine systems thinking, facilitation, and graphic recording to make invisible organizational dynamics legible — turning fragmented mental models into shared pictures of how work, decisions, and priorities flow.
• Delivered strategic visualization and visual facilitation for conferences, org change initiatives, futures thinking sessions, and customer journey mapping.

Agile Methodology Lead / Scrum Master II | Liberty Mutual Insurance 2019 – March 2026

• Designed and facilitated a multi-cohort Product Mindset learning program — 36 champions across six departments, 88% Return on Expectations, 77% behavior change observed by senior stakeholders.
• Led an organizational design and collaboration transformation initiative combining systems mapping, participatory design, and visual sensemaking — reducing communication fragmentation across multiple functions.
• Coached hundreds of individuals and teams through complex, ambiguous work: surfacing the real problem, not just managing the symptom.
• Facilitated bespoke workshops on storytelling, systems thinking, design sprints, and futures thinking — making abstract ideas legible for real people.
• Led risk and dependency identification, escalation, and resolution across multiple high-stakes departments.

Technical Project Manager | Mad*Pow 2016 – 2019

• Led client relationships from kick-off through delivery on design and UX projects spanning startups to Fortune 500s; managed budget and resource allocation across simultaneous, varied engagements.
• Co-created visual communication frameworks that helped clients see their own work and organizational systems clearly.

Founder & Lead Instructor | Rigging Dojo 2009 – 2020

• Built a global online school for 3D artists in game and film — developed curriculum, ran the business, and taught, all simultaneously.
• Mentored students one-on-one through technical and career challenges; built a community that remains active today.

Director, Animation & UI | WB Games / Turbine 2007 – 2016

• Directed art teams on AAA titles including Lord of the Rings Online and Game of Thrones: Conquest — full-time staff, contractors, and outside vendors.
• Reduced production bottlenecks by 50% through process redesign and custom tooling.
• Identified gaps in asset coverage, wrote business cases, secured executive approval, and shipped solution.

Manager of Animation | Sony Computer Entertainment America 1999 – 2007

• Built and managed the animation pipeline for 40+ PlayStation titles; coordinated across dozens of internal teams, vendors, and E3 special events.

Selected Engagements

• Pixels & Polygons Animation School — Applied Improv workshop developing communication, collaboration, and uncertainty tolerance for aspiring animators; achieved high engagement and requests for repeat sessions.
• Large Enterprise (Financial Services) — Product Mindset Cohort: 3 cohorts, 6 departments, 36 champions, measurable behavior change at 77%.
• Large Organization — Organizational Design & Collaboration Transformation: systems mapping, facilitated design, and visual sensemaking to reduce cross-functional fragmentation and improve shared visibility.

Capabilities

Facilitation & Workshops: Innovation workshops, design sprints, applied improv, futures thinking, leadership offsites, org change work

Visual Sensemaking: Live graphic recording, strategic visualization, systems mapping, journey maps, facilitation artifacts

Organizational Design: Collaborative operating models, capability alignment, cross-functional transformation, cohort learning design

Methods: Systems thinking, design thinking, Agile/Scrum, product mindset, complexity science

Tools: Miro, Mural, Figma, Adobe Suite, Microsoft Suite, Affinity, Obsidian, Claude, Concepts.app, Jira, Confluence — Mac & Windows

Education

Full Sail University | Digital Media, 1996